A to Z of services: Trading Standards
Trading Standards: Outline
Hartlepool Trading Standards is responsible for enforcing over 80 Acts of Parliament covering areas including:
Weights and Measures
Trading Standards enforce the 'criminal' side of the law as opposed to the 'civil' consumer advice area.
If you have a criminal type complaint such as a shop selling alcohol to kids, or a rogue trader preying on the elderly, then please get in touch and tell us by telephoning 01429 523362. Similarly , if you are a Hartlepool trader and seek trading standards advice please call us or see if there is a guidance document which can help you here.
If you have a civil consumer advice type problem such as faulty goods or have been victim of poor service then please contact The Citizens Advice Consumer Service. They provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice Consumer Helpline on 08454 040506
The advice and information given is free and you can call as many times as you need to. Telephone calls are charged for via the 0845 number, which will cost no more than 6p per minute for BT customers (other networks may vary).