A to Z of services: Complaints about Childrens Social Care

We always work to improve our services by listening to your complaints, comments and compliments.

You can make a complaint if you are unhappy with the way you are being treated and the services you are receiving. For example:

• if something has happened at your foster placement, or
• if you feel you do not get enough support from your Social Worker.

If you think that something about the service you receive could be improved, you may want to make a suggestion. For example:

• you may want more information about your rights in care, or
• you may want to be more involved in the planning of your care.

Alternatively, you may want to make a compliment about a service you have received. For example:

• if you are happy about something your Social Worker has done for you, or
• if you feel happy with your foster care placement.