A to Z of services: Unreasonably Persistent Complainants & Unreasonable Complainant Behaviour Policy

In general, dealing with a complaint is a straightforward process, but in a minority of cases people pursue their complaints in a way that can impede the investigation of their complaint or can have significant resource implications for the authority.

This policy has been formulated to deal with the very small number of complainants whose frequency of contact with the authority, insoluble and persistent complaints, or unacceptable behaviour makes it necessary for special measures to be taken.

See more information about the Unreasonably Persistent Complainants & Unreasonable Complainant Behaviour Policy