VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work is ongoing at the front entrance to the building. Access is restricted during these works
A to Z of services: Bus Passes
Bus Passes: Outline
The National Bus Pass Scheme is available to men and women of pensionable age, or those who are Registered Blind or Disabled, entitling them to free off-peak bus travel on all local buses throughout England
See our main Concessionary Fares page for further information about the scheme.
Lost and Stolen Passes
A replacement fee of £5.00 will be charged for any lost passes. In the event your pass is stolen, please report this to the Police and obtain a crime number. On receipt of this your new pass will be issued free of charge.
Telephone Hartlepool Connect on 01429 523331 with details.
Common Questions
- When and where can I travel with my bus pass?
- Where do I get a bus pass from?
- What happens if I lose my bus pass?
- Are there different types of Smart Card?
- If my bus pass doesn't work, will I still be able to travel?
- So Smart Ticketing will record trips using ENCTS passes, but what about everyone else?
- What happens with pre 9.30am journeys made using ENCTS passes?
- What is a Smart Card?
- Why am I still getting a paper ticket?
- Will all buses have smart ticketing systems?
- What other advantages will Smart Cards have?
- What do I do if my pass doesn't work in the reader?
- Who is eligible for a free bus pass?
Further Information
Contact: Hartlepool Connect - Apply For It
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 523331 (Calls may be recorded for training and quality purposes)
Civic Centre, Victoria Road, Hartlepool, TS24 8AY
