VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work will start shortly at the front entrance to the building. From next week (w/c 6th February)
A to Z of services: Bus Passes
Bus Passes: Outline
The National Bus Pass Scheme is available to men and women of pensionable age, or those who are Registered Blind or Disabled, entitling them to free off-peak bus travel on all local buses throughout England
See our main Concessionary Fares page for further information about the scheme.
Lost and Stolen Passes
A replacement fee of £5.00 will be charged for any lost passes. In the event your pass is stolen, please report this to the Police and obtain a crime number. On receipt of this your new pass will be issued free of charge.
Telephone Hartlepool Connect on 01429 523331 with details.
Common Questions
- When and where can I travel with my bus pass?
- Where do I get a bus pass from?
- What happens if I lose my bus pass?
- Are there different types of Smart Card?
- If my bus pass doesn't work, will I still be able to travel?
- So Smart Ticketing will record trips using ENCTS passes, but what about everyone else?
- What happens with pre 9.30am journeys made using ENCTS passes?
- What is a Smart Card?
- Why am I still getting a paper ticket?
- Will all buses have smart ticketing systems?
- What other advantages will Smart Cards have?
- What do I do if my pass doesn't work in the reader?
- Who is eligible for a free bus pass?
Further Information
Contact: Hartlepool Connect - Apply For It
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 523331 (Calls may be recorded for training and quality purposes)
Civic Centre, Victoria Road, Hartlepool, TS24 8AY
