Children's Social Care: Factsheets and publications

We are reviewing our children's social care public information.

We are replacing older information leaflets with updated factsheets. As we publish new factsheets, we will add them to this page.

If you have any questions about our public information please contact Emily Lawty in the Development team by:

• Email: emily.lawty@hartlepool.gov.uk
• Telephone:01429 523873

Children's Social Care general information

• Talking to us (our contact details)
  Reference: Factsheet C4
  Next review due in: February 2013
  


• Speaking your language (translation services)
  Reference: Factsheet C5
  Next review due in: February 2013
  


• Your care record
  Reference: Factsheet C6
  Next review due in: February 2013
  


• Sharing your information
  Reference: Factsheet C7
  Next review due in: February 2013


• Prevention and Specialist Services pledge
  Reference: Booklet C04
  Next review due in: April 2013


• The Social Care Record Guarantee
  Reference: Factsheet X2. Published by the NHS National Information Governance Board.
  Next review due in: Not applicable.
  

Complaints and compliments

• Concerns and complaints: information for young people
  Reference: Factsheet C1
  Next review due in: February 2013


• Concerns and complaints: information for adults
  Reference: Factsheet A1
  Next review due in: April 2013


• Comments and compliments: information for young people
  Reference: Factsheet C2
  Next review due in: February 2013


• Child and Adult Services Complaints, compliments and representations annual report 01-04-2010 - 31-03-2011
  Reference: No reference.
  Next review due in: Not applicable.

Looked after children, fostering and adoption

• The Pledge for looked after children
  Reference: Booklet C01
  Next review due in: Not applicable.


• The Foster Carers' Charter
  Reference: Booklet C02
  Next review due in: Not applicable.


• Fostering with us
  Reference: Booklet C03
  Next review due in: January 2013

Factsheets in other languages and formats

We can give you copies of any of our written information in:

• other languages
• Braille
• easy read
• large print
• sound files to listen to

If you need information in any other format, contact: