VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work is ongoing at the front entrance to the building. Access is restricted during these works
Downloads: Complaints
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
Complaints Reports
Regular reports on complaints performance are made to councillors and an annual report on council complaints is made by the Local Government Ombudsman
- Complaints performance 2009-10 year end report
(PDF) - Size: 125.19 KB
- Estimated download time: (56k = 19 secs)
- Annual report by Local Government Ombudsman 2009-10
(PDF)
- Size: 60.58 KB
- Estimated download time: (56k = 9 secs)
Making Experiences Count: Adult Social Care complaints procedure 2011
The complaints procedure for Adult Socical Care from January 2011 onwards.
- Making Experiences Count: Adult Social Care complaints procedure 2011
(PDF)
- Size: 915.22 KB
- Estimated download time: (56k = 2 mins 14 secs)
Whistle Blowing Procedure
Hartlepool Borough Council is committed to ensuring that all its activities are lawful and that the highest possible standards are observed. A number of rules, regulations and procedures exist which are intended to promote high standards and to investigate and rectify any shortcomings.
- Whistle Blowing Procedure
(DOC) - Size: 67 KB
- Estimated download time: (56k = 10 secs)
Contact us
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 266522
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