VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work is ongoing at the front entrance to the building. Access is restricted during these works
Downloads: Customer services
The following documents are available for download. Documents in PDF format can be read using Adobe Reader.
MS Word and Powerpoint documents can be read by using their respective applications or any alternatives.
Available downloads
Customer Charter
Leaflet detailing the Council's Customer Charter
- Customer Charter Leaflet
(PDF) - Size: 661.03 KB
- Estimated download time: (56k = 1 mins 38 secs)
HBC Customer Charter
How Hartlepool Borough Council will respond to you the customer. Other information includes contact details for a range of services.
- Customer Charter
(DOC) - Size: 149.5 KB
- Estimated download time: (56k = 22 secs)
Plain English Guide
A Guide to the use of plain English within the Council
- Plain English Guide
(PDF)
- Size: 178.83 KB
- Estimated download time: (56k = 27 secs)
Contact us
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 266522
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