Adult Social Care: Factsheets and publications

Our factsheets and booklets tell you about our services.

If you are looking for information on a particular subject but can not find it, or have any other questions about our factsheets and booklets, contact Emily Lawty in the Development team by:

• Email: emily.lawty@hartlepool.gov.uk
• Telephone: 01429 523873

If you would like to get involved in the design and approval of our factsheets and booklets you may wish to join our service user focus group.

• Our children's social care factsheets are on a separate page at hartlepool.gov.uk/childrensfactsheets.

» Adult social care: general information

Title:	How to contact us
Reference:	Factsheet 01
Published or last updated in:	July 2011
To be reviewed in:	July 2012

Title:	What we do
Reference:	Factsheet 02
Published or last updated in:	August 2011
To be reviewed in:	August 2012

Title:	Getting help from us
Reference:	Factsheet 03
Published or last updated in:	August 2011
To be reviewed in:	August 2012

Title:	Direct payments
Reference:	Factsheet 21
Published or last updated in:	July 2011
To be reviewed in:	July 2012

Title:	Self‐directed support, personal budgets, individual budgets and direct payments
Reference:	Factsheet 29
Published or last updated in:	October 2011
To be reviewed in:	October 2012

Title:	What does my occupational therapist do?
Reference:	Factsheet 30
Published or last updated in:	July 2011
To be reviewed in:	July 2012

Title:	Carers' Emergency Respite Care Scheme (CERCS)
Reference:	Factsheet 31
Published or last updated in:	November 2011
To be reviewed in:	November 2012

Title:	What does the Duty team do?
Reference:	Factsheet 32
Published or last updated in:	August 2011
To be reviewed in:	August 2012

Title:	What does my social worker/social care officer do?
Reference:	Factsheet 33
Published or last updated in:	November 2011
To be reviewed in:	November 2012

Title:	Reablement: extra help to live independently
Reference:	Factsheet 35
Published or last updated in:	November 2011
To be reviewed in:	November 2012

Title:	Hartlepool Centre for Independent Living
Reference:	Booklet 02
Published or last updated in:	March 2011
To be reviewed in:	March 2012

Title:	Extra Care and Care Homes in Hartlepool Also available as an ebook to read on-screen
Reference:	Booklet 03
Published or last updated in:	November 2011
To be reviewed in:	May 2012

Title:	Service User Experience Sampling
Reference:	Booklet 04
Published or last updated in:	September 2011
To be reviewed in:	Not applicable

Title:	The Social Care Record Guarantee
Reference:	No reference: this booklet is published by another organisation (not Hartlepool Borough Council).
Published or last updated in:	Not applicable
To be reviewed in:	Not applicable

Title:	Moving Forward Together: The vision for adult social care in Hartlepool from 2011-2014 (draft document)
Reference:	No reference
Published or last updated in:	September 2011
To be reviewed in:	Not applicable

» Safeguarding (protecting adults from abuse)

Title:	Keeping vulnerable adults safe from harm and abuse
Reference:	Factsheet 17
Published or last updated in:	July 2011
To be reviewed in:	July 2012

Title:	Safeguarding Vulnerable Adults in Teesside
Reference:	No reference: this booklet is published by another organisation (not Hartlepool Borough Council).
Published or last updated in:	Not applicable.
To be reviewed in:	Not applicable.

Title:	Hartlepool Safeguarding Adults Board: help us to do better
Reference:	Booklet 05 / Factsheet 36
Published or last updated in:	August 2011
To be reviewed in:	Not applicable

» Compliments and complaints

• If you are unhappy with our service or a service we have arranged on your behalf (such as home care or residential care), you can complain to us.
  If you have arranged and now pay for your own care and wish to complain, you can complain direct to the Local Government Ombudsman (LGO).
  Complaints in the first instance should be made to the care provider but if your complaint remains unresolved, you can contact the Local Government Ombudsman.

• These factsheets should give enough information to help you send a compliment or make a complaint.  If you prefer you can download our full complaints procedure from the professional library

Title:	Comments and compliments
Reference:	Factsheet 05
Published or last updated in:	November 2011
To be reviewed in:	November 2012

Title:	Concerns and complaints
Reference:	Factsheet 06
Published or last updated in:	November 2011
To be reviewed in:	November 2012

Title:	Child and Adult Services Complaints, compliments and representations annual report 01-04-2010 - 31-03-2011
Reference:	No reference
Published or last updated in:	October 2011
To be reviewed in:	Not applicable