From 1st April 2013 Council Tax Benefit will be abolished and replaced by Local Council Tax Support (LCTS)
Frequently Asked Questions: Recycling, rubbish and waste
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Recycling, rubbish and waste FAQs
Q: Will my bin smell or attract maggots and flies?
Q: What if I don't have room in my bin for all of the additional waste?
Q: Why haven’t they taken my extra black bags?
Q: Where do I leave my wheelie bin?
Q: What should I do with my garden waste?
Q: Do you offer help with presenting refuse and recycling containers for collection?
Q: What time does the household waste recycling centre (HWRC) open?
Q: When is recycling collected?
Q: How many household items can you collect?
Q: How soon can I have a bulky waste collection?
Q: Do I have to remove the bottle tops from the plastic bottles I wish to recycle?
Q: Shops are using litter bins for their rubbish, what can be done?
Q: Someone has left black bags in the back lane, can you send someone out to clean them away?
Q: Someone has dumped black bags at the side of my property, will the bin men take them away?
Q: Is the bulky waste collection service available to local businesses?
Q: How do I arrange a bulky waste collection?
Q: Why should I use the Trade Waste service?
Q: How can I pay for my Trade Waste collection?
Q: Who do I contact about the Trade Waste scheme?
Q: My Trade Waste hasn't been collected, what do I do?
Q: When does the new refuse and recycling service start?
Q: Why do we need a new recycling service?
Q: I do not have room for my grey bin at my property, what should I do?
Q: Do I have to pay for my new grey recycling bin?
Q: I don't want a new bin, can I continue to use my blue/white bag?
Q: What if I refuse the new grey recycling bin and then decide that I want one at a later?
Q: When will I get my new grey recycling bin?
Q: I live in a flat/sheltered accommodation - will I get a new grey recycling bin?
Q: How often will the new grey recycling bin be emptied?
Q: What can be recycled in the grey bin?
Q: What can be disposed of in the brown bin?
Q: What can be disposed of in the green bin?
Q: What can be recycled in the blue box?
Q: Do I need to wash and squash my recycling?
Q: Can polystyrene be disposed of in the grey recycling bin?
Q: Can broken toys or plastic garden furniture be disposed of in the grey recycling bin?
Q: Do the brown bin collections take place all year?
Q: How much waste is recycled in Hartlepool?
Q: What happens to my recycling after collection?
Q: I have additional waste that I can't fit in my green bin, what should I do?
Q: Can I request for my bin(s) to be cleaned?
Q: There is waste/mess in my neighbour's garden. Can anything be done about this?
Q: Does Hartlepool support the real nappies scheme?
Q: Can I request a water butt/compost bin?
Q: Will the green bin and Brown bin be collected by the same lorry?
Q: Will the Grey Bin and the Blue Box be collected by the same lorry?
Q: What time / days do the refuse collection teams work?
Q: Do I have to bag recycling in the grey bin?
Q: Can/should I bag my recycling before placing it in the new grey bin?
Contact us
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 266522
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