Hartlepool Borough Council

Frequently Asked Questions: Recycling, rubbish and waste

Click a question to reveal the answer.

Recycling, rubbish and waste FAQs

Q: Will my bin smell or attract maggots and flies?

Q: What if I don't have room in my bin for all of the additional waste?

Q: Why haven’t they taken my extra black bags?

Answer:

Hartlepool Borough Council has a policy for no collection of side waste (i.e. black bags left at the side or on top of your bin).

We provide each household with a green bin for refuse, a grey bin for all your recycling (except glass), and a blue box for glass.  If you recycle your waste using these containers, there should be no need for extra black bags to be used.

If you are having trouble fitting all your rubbish into your green bin, check that you are not including any recyclable materials such as cardboard, paper, glass or tins in with your rubbish.

If you household consists of six or more people, you may be eligible for a larger wheeled bin.

For advice and guidance telephone (01429) 523333.

 

Q: Where do I leave my wheelie bin?

Q: What should I do with my garden waste?

Q: My bin is not big enough?

Q: Do you offer help with presenting refuse and recycling containers for collection?

Q: What do you collect?

Q: Where can I recycle?

Q: How do I start recycling?

Q: What time does the household waste recycling centre (HWRC) open?

Q: When is recycling collected?

Q: How do I start composting?

Q: How many household items can you collect?

Q: How soon can I have a bulky waste collection?

Q: What items do you take?

Q: Can I leave it outside?

Q: Do I have to remove the bottle tops from the plastic bottles I wish to recycle?

Q: What can be done about neighbours filling wheeled bins belonging to unoccupied premises and then not putting them out for collection?

Q: Shops are using litter bins for their rubbish, what can be done?

Q: Someone has left black bags in the back lane, can you send someone out to clean them away?

Q: Someone has dumped black bags at the side of my property, will the bin men take them away?

Q: There is rubbish all over the back lane caused by someone turning over the bins and rummaging through the rubbish. What can be done about it?

Q: Is the bulky waste collection service available to local businesses?

Q: How do I arrange a bulky waste collection?

Q: Why should I use the Trade Waste service?

Q: How can I pay for my Trade Waste collection?

Q: Who do I contact about the Trade Waste scheme?

Q: My Trade Waste hasn't been collected, what do I do?

Q: What can be recycled in the grey bin?

Q: What can be disposed of in the brown bin?

Q: What can be disposed of in the green bin?

Q: What can be recycled in the blue box?

Q: Do I need to wash and squash my recycling?

Q: Can polystyrene be disposed of in the grey recycling bin?

Q: Can broken toys or plastic garden furniture be disposed of in the grey recycling bin?

Q: Do the brown bin collections take place all year?

Q: How much waste is recycled in Hartlepool?

Q: What happens to my recycling after collection?

Q: I have additional waste that I can't fit in my green bin, what should I do?

Q: How do I get a bin?

Q: Can I request for my bin(s) to be cleaned?

Q: There is waste/mess in my neighbour's garden. Can anything be done about this?

Q: Does Hartlepool support the real nappies scheme?

Q: Can I request a water butt/compost bin?

Q: Will the green bin and Brown bin be collected by the same lorry?

Q: Will the Grey Bin and the Blue Box be collected by the same lorry?

Q: What time / days do the refuse collection teams work?

Q: Can/should I bag my recycling before placing it in the grey bin?

Q: Which plastics can I recycle?

Do you have a Question?

If there is anything you would like to ask us, about our services, our work or how we can help you, then click the button below.

Contact us

Telephone: 01429 266522

Send your feedback or find key contact details.