From 1st April 2013 Council Tax Benefit will be abolished and replaced by Local Council Tax Support (LCTS)
Frequently Asked Questions: Recycling, rubbish and waste
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Recycling, rubbish and waste FAQs
Q: Will my bin smell or attract maggots and flies?
Q: What if I don't have room in my bin for all of the additional waste?
Q: Why haven’t they taken my extra black bags?
Q: Where do I leave my wheelie bin?
Q: What should I do with my garden waste?
Q: Do you offer help with presenting refuse and recycling containers for collection?
Q: What time does the household waste recycling centre (HWRC) open?
Q: When is recycling collected?
Q: How many household items can you collect?
Q: How soon can I have a bulky waste collection?
Q: Do I have to remove the bottle tops from the plastic bottles I wish to recycle?
Q: Shops are using litter bins for their rubbish, what can be done?
Q: Someone has left black bags in the back lane, can you send someone out to clean them away?
Q: Someone has dumped black bags at the side of my property, will the bin men take them away?
Q: Is the bulky waste collection service available to local businesses?
Q: How do I arrange a bulky waste collection?
Q: Why should I use the Trade Waste service?
The Environmental Protection Act 1990 introduced the concept of "Duty of Care". This means that under the law you must package waste in a suitable container so that it cannot escape. Containers should be sufficiently secure so that they cannot be broken open by accident, animals or the weather.
In addition, traders must not place their waste in litter bins, domestic wheeled bins or in another trader's wheeled bin.
Q: How can I pay for my Trade Waste collection?
Q: Who do I contact about the Trade Waste scheme?
Q: My Trade Waste hasn't been collected, what do I do?
Q: When does the new refuse and recycling service start?
Q: Why do we need a new recycling service?
Q: I do not have room for my grey bin at my property, what should I do?
Q: Do I have to pay for my new grey recycling bin?
Q: I don't want a new bin, can I continue to use my blue/white bag?
Q: What if I refuse the new grey recycling bin and then decide that I want one at a later?
Q: When will I get my new grey recycling bin?
Q: I live in a flat/sheltered accommodation - will I get a new grey recycling bin?
Q: How often will the new grey recycling bin be emptied?
Q: What can be recycled in the grey bin?
Q: What can be disposed of in the brown bin?
Q: What can be disposed of in the green bin?
Q: What can be recycled in the blue box?
Q: Do I need to wash and squash my recycling?
Q: Can polystyrene be disposed of in the grey recycling bin?
Q: Can broken toys or plastic garden furniture be disposed of in the grey recycling bin?
Q: Do the brown bin collections take place all year?
Q: How much waste is recycled in Hartlepool?
Q: What happens to my recycling after collection?
Q: I have additional waste that I can't fit in my green bin, what should I do?
Q: Can I request for my bin(s) to be cleaned?
Q: There is waste/mess in my neighbour's garden. Can anything be done about this?
Q: Does Hartlepool support the real nappies scheme?
Q: Can I request a water butt/compost bin?
Q: Will the green bin and Brown bin be collected by the same lorry?
Q: Will the Grey Bin and the Blue Box be collected by the same lorry?
Q: What time / days do the refuse collection teams work?
Q: Do I have to bag recycling in the grey bin?
Q: Can/should I bag my recycling before placing it in the new grey bin?
Contact us
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 266522
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