Hartlepool Borough Council

Frequently Asked Questions: Street care and cleaning

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Street care and cleaning FAQs

Q: My front street is badly littered. Will someone come out today to clean it up?


You should contact Hartlepool Connect on 01429 523333.  We aim to deal with reports of littering within 1 working day of receiving the report.

Q: How often are streets cleaned?

Q: Who is responsible for dog bins?

Q: How often are litter bins emptied?

Q: Are the main roads in the town cleansed more often than others?

Q: How often are roads mechanically swept?

Q: Do you provide special cleansing for leaves?

Q: Litter bin has been burnt out - can you remove it and replace with a new one?

Q: A litter bin is full of rubbish, can you call out and empty it?

Q: The litter bin is not big enough for the amount of litter generated in the area, can I have a larger bin or extra bins installed?

Q: A litter bin has slipped down the lamppost, can you come out and re-secure it?

Q: Can litter bins be placed along school routes?

Q: Can we increase the number of times the litter bins are emptied?

Q: Do you call out and collect discarded syringes?

Q: Do you have a special collection for diabetic needles?

Q: Can I get a yellow sharps box for needles from the Council?

Q: How do you dispose of the needles?

Q: Is there a charge for collecting discarded needles and is there anywhere you won't go?

Q: I have found some pills and foil. Will you attend or should I contact the police?

Q: Do you have a call-out service to collect needles out of hours?

Q: I think I saw a needle, but I'm not sure. Could someone go out and have a look?

Q: How do I report an abandoned vehicle?

Q: How long will you take to come out to an abandoned vehicle?

Q: I have received a Fixed Penalty Notice for littering/dog fouling. How do I pay?

Q: My vehicle has been impounded by the Council how do I get it back?

Q: My vehicle was displaying a SORN notice but the Council have impounded it, why is this?

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Telephone: 01429 266522

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