Civic Centre Access Restrictions
VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work is ongoing at the front entrance to the building. Access is restricted during these works
Frequently Asked Questions
Q: HOW LONG WILL IT TAKE TO GET A REPLY THROUGH ONE STOP SHOP?
Answer:
We aim to progress all enquiries within a prescribed period. However, it is likely that the more complex cases may take longer.
Timescales for responses:
- Aim of 15 working days to respond to a minor development, including other
- developments and householder developments.
- Aim of 25 working days to respond to a small scale major development.
- Large scale major development timetable to be arranged between case officer and applicant/agent.
- Express householder development- 'fasttrack' service aim of 48 hours to respond.
Details of the One Stop Shop Service is available in A Guide to Pre-Application Advice.
Contact us
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 266522
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