Hartlepool Borough Council

Jump to content | Change fonts and colours

Hello, please Sign in to your account. New customer? Create a new account

Civic Centre Access Restrictions

VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work is ongoing at the front entrance to the building. Access is restricted during these works

Civic Centre Access Restrictions.

Online forms: Comments, compliments, concerns and complaints

Form progress: 0% - Page 1 of 3

progress 0%

If you receive adult social care and have anything to say about any part of our service we would like to hear from you.

We would like to know if you think there's something we have done well or if there is anything we could do better.

We will record and acknowledge your comment or compliment.

We would also like to hear from you if you are unhappy about any part of our services.

Concerns:

If something has gone wrong, we will do our best to resolve any concerns as quicklyas possible. You should always talk to the member of staff involved in the service youare concerned about first. They will do all they can to sort out your problem but, if youare still unhappy, you can make a complaint.

Complaints:

If you want to make a complaint you can do this by contacting our complaints officer. You can do this by telephone, email, filling in the attached form and posting it back or by sending a letter. The address for our complaints officer can be found on page 2 of this factsheet.

You should make your complaint within 12 months of the event that you are complaining about. We will record and acknowledge your complaint within 3 working days and tell you the name of the person who will be dealing with it.

If you have registered with our web site and are signed in you can leave a form at any time to complete later or check all your saved and completed forms from Your Account page.