Hartlepool Borough Council

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Civic Centre Access Restrictions

VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work is ongoing at the front entrance to the building. Access is restricted during these works

Civic Centre Access Restrictions.

Online forms: Welfare notice

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Worried about someone? Tell us about it.

If you are concerned about a Hartlepool resident who you think may need a bit of help, you can use this form to refer them to Supported Access to Independent Living Services, or SAILS.

SAILS is a local organisation that can put people in touch with services offering 'low-level' support such as:

  • Handyman services
  • Gardening services, including clearing pathways
  • Luncheon and friendship clubs
  • Social events and outings
  • Prescription collection and shopping services
  • Meal delivery services
  • Slips,trips and falls advice
  • Help to find and use appropriate care services
  • Support to attend GP or hospital appointments
  • Debt management advice
  • Welfare benefits advice
  • Fuel poverty advice/keep warm initiatives
  • Crime prevention and fire safety advice

SAILS can also refer a person on to adult social care if needed.

You can use this e-form to refer a person to SAILS for help and advice.  It will automatically go to sail@hartlepool.gov.uk

SAILS is not an emergency response service.  If you believe the person is in danger contact the Social Care Duty Team urgently by:

  • Telephone: 01429 523872
  • Textphone/minicom: 01429 284130

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