Our social care staff can tell you about the new system of social care. Called self-directed support, it aims to put people in control of the support they need to live their life as they choose.
People who are eligible for support from us may receive a personal budget or an individual budget. This budget may be paid to them as a direct or indirect payment. Our social care staff help their clients to work out what their care needs are and what they can do to meet those needs, so that they can live happily and more independently.
How to contact us
Telephone: 01429 523872
Textphone: 01429 284130
Email: socialcare@hartlepool.gov.uk
Write or call in to: Child and Adult Services, Hartlepool Borough Council, Civic Centre, Victoria Road, Hartlepool, TS24 8AY
Our opening hours:
We open at 8.30 am every weekday
We close at 5 pm from Monday to Thursday
On Fridays, we close at 4.30 pm
Help when we are closed
If you need help when our offices are closed, you can contact the Emergency Duty Team. Their telephone numbers are:
Adults
Telephone: 08702 402994
Textphone: 01642 602346
Children
Telephone: 0870 240 2994