VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work is ongoing at the front entrance to the building. Access is restricted during these works
Adult Social Care: Get in touch
Making a complaint or giving a compliment
The following factsheets explain how to make a comment or complaint about our social care services. There are separate factsheets for adult social care and children's social care.
If you prefer, you can:
- Fill in our online complaints form
- Email: socialcare@hartlepool.gov.uk
- Telephone: 01429 284020 (office hours only. Answerphone available at other times)
You can download a copy of our annual complaints, comments and representations reports from the bottom of this page.
Adult Social Care
If you are unhappy with our service or a service we have arranged on your behalf (such as home care or residential care), you can complain to us.
If you have arranged and now pay for your own care and wish to complain, you can complain direct to the Local Government Ombudsman (LGO).
Complaints in the first instance should be made to the care provider but if your complaint remains unresolved, you can contact the Local Government Ombudsman.
These factsheets should give enough information to help you send a compliment or make a complaint. If you prefer you can download our full complaints procedure from the professional library.
- Comments and compliments
Reference: Factsheet 05
Next review due in: November 2012
- Concerns and complaints
Reference: Factsheet 06
Next review due in: November 2012
- How to complain about a care home or care in your home
Reference: Factsheet X1. Published by the Local Government Ombudsman.
Next review due in: Not applicable.
Children's Social Care
- Concerns and complaints: information for young people
Reference: Factsheet C1
Next review due in: February 2013 - Concerns and complaints: information for adults
Reference: Factsheet A1
Next review due in: April 2013 - Comments and compliments: information for young people
Reference: Factsheet C2
Next review due in: February 2013
Annual complaints, comments and representations report
- Child and Adult Services Complaints, compliments and representations annual report 01-04-2010 - 31-03-2011
Reference: No reference.
Next review due in: Not applicable.
Information in other languages and formats
Our information is available in a range of languages and formats. For more information contact us by:
- Email: socialcare@hartlepool.gov.uk
- Telephone: 01429 523964
Contact us
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 266522
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