Adult Social Care: Factsheets and publications

Our factsheets and booklets tell you about our services.

We are always adding to our range of information.  If you are looking for information on a particular subject but can not find it, or have any other questions about our factsheets and booklets, contact Emily Lawty in the Development team by:

• Email: emily.lawty@hartlepool.gov.uk
• Telephone: 01429 523873

If you would like to get involved in the design and approval of our factsheets and booklets you may wish to join our service user focus group.

• Our children's social care factsheets are on a separate page at hartlepool.gov.uk/childrensfactsheets.

Adult Social Care general information, finance, carers' services and care homes information

• How to contact us
  Reference: Factsheet 01
  Next review due in: July 2012
  


• What we do
  Reference: Factsheet 02
  Next review due in: August 2012
  


• Getting help from us
  Reference: Factsheet 03
  Next review due in: August 2012
  


• Fair Access to Care Services (FACS)
  Reference: Factsheet 07
  Next review due in: January 2013
  


• Disabled Facilities Grants
  Reference: Factsheet 08
  Next review due in: April 2013
  


• Telecare
  Reference: Factsheet 18
  Next review due in: February 2013
  


• Direct payments
  Reference: Factsheet 21
  Next review due in: August 2012
  


• Self‐directed support, personal budgets, individual budgets and direct payments
  Reference: Factsheet 29
  Next review due in: October 2012
  


• Reablement: extra help to live independently
  Reference: Factsheet 35
  Next review due in: January 2013
  


• Hartlepool Centre for Independent Living
  Reference: Factsheet B02
  Next review due in: Not applicable.
  


• Extra Care and Care Homes in Hartlepool ebook
  PDF download will be available shortly
  Reference: Factsheet B03
  Next review due in: November 2012
  


• Service User Experience Sampling
  Reference: Factsheet B04
  Next review due in: Not applicable.
  


• Carers' Emergency Respite Care Scheme (CERCS)
  Reference: Factsheet B06
  Next review due in: December 2012
  


• Moving Forward Together: The vision for adult social care in Hartlepool from 2011-2014
  Reference: No reference.
  Next review due in: Not applicable.
  


• The Social Care Record Guarantee
  Reference: Factsheet X2. Published by the NHS National Information Governance Board.
  Next review due in: Not applicable.
  


• Paying for Long Term Care
  Reference: Factsheet X4. Published by ADASS.
  Next review due in: Not applicable.
  

Complaints and compliments

If you are unhappy with our service or a service we have arranged on your behalf (such as home care or residential care), you can complain to us.

If you have arranged and now pay for your own care and wish to complain, you can complain direct to the Local Government Ombudsman (LGO).

Complaints in the first instance should be made to the care provider but if your complaint remains unresolved, you can contact the Local Government Ombudsman.

These factsheets should give enough information to help you send a compliment or make a complaint. If you prefer you can download our full complaints procedure from the professional library.

• Comments and compliments
  Reference: Factsheet 05
  Next review due in: November 2012
  


• Concerns and complaints
  Reference: Factsheet 06
  Next review due in: November 2012
  


• How to complain about a care home or care in your home
  Reference: Factsheet X1. Published by the Local Government Ombudsman.
  Next review due in: Not applicable.
  


• Child and Adult Services Complaints, compliments and representations annual report 01-04-2010 - 31-03-2011
  Reference: No reference.
  Next review due in: Not applicable.
  

Safeguarding (protecting adults from abuse)

• Keeping adults safe from harm and abuse
  Reference: Factsheet 17
  Next review due in: August 2012
  


• Skills for People [Safeguarding]
  Reference: Factsheet B05
  Next review due in: August 2012
  


• Safeguarding Vulnerable Adults in Teesside
  Reference: Factsheet X3. Published by the Teeswide Safeguarding Adults partnership.
  Next review due in: Not applicable.
  

Job roles factsheets

• What does my occupational therapist do?
  Reference: Factsheet 30
  Next review due in: August 2012
  


• What does the Duty team do?
  Reference: Factsheet 32
  Next review due in: August 2012
  


• What does my social worker/social care officer do?
  Reference: Factsheet 33
  Next review due in: November 2012