Hartlepool Borough Council

Adult Social Care: Professional library

Policies, procedures, strategies and guidance

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This section provides information about our adult social care policies, procedures and guidance for professionals and those with an interest in adult social care.

Advocacy Referrals

Assistive technology strategy

Complaints procedure


General Social Care Council


Health and wellbeing

Housing options



  • See 'Welfare Notice'


Residential Care


Safeguarding Adults


Safeguarding Adults Management Guide


SAFER referral tool

The SAFER referral tool has been designed to help ensure appropriate, quality referrals of children in need or children who may be suffering significant harm to social care services.


The Care Act

Welfare Notice

Welfare Notice downloads

Working to Build a Dementia Friendly Hartlepool

  • Checklists for Dementia Friendly Environments
  • Dementia Awareness raising options for staff
  • Helpsheet for Customer Facing Staff
  • Think about a 'memory aware' high street scheme
  • Why we need to be Dementia Friendly

Contact us

Telephone: 01429 266522

Send your feedback or find key contact details.