VISITORS to Hartlepool Civic Centre and the adjoining Law Courts are advised that essential repair work is ongoing at the front entrance to the building. Access is restricted during these works
Children's Social Care Complaints
Comments, compliments, concerns and complaints about social care services for children
Your views are important to us.
We always work to improve our services by listening and responding to your complaints, comments and compliments.
Every issue is looked into on an individual basis - there is a process set out in law for formal complaints.
If you want to raise an issue, your social worker, support worker or service manager may be the best person to talk to in the first instance.
If you wish to make a formal complaint, comment or compliment please contact the Children's Services Complaints Manager:
Click here to use the on-line form
Telephone 01429 284164
Email: children@hartlepool.gov.uk
Write to: The Complaints Manager, Children's Services, Civic Centre, Hartlepool, TS24 8AY
or download our comment, compliment, concern and complaint form.
To find out more about advocacy support....
For information about the Council's general complaints and comments policy and procedures, please see the main 'Complaints & Comments' page.
Contact us
Email: customer.service@hartlepool.gov.uk
Telephone: 01429 266522
Send your feedback or find key contact details.
