Comments & Complaints About a Taxi Driver

How to make a Complaint or provide a Comment about a Taxi Driver

Hartlepool Borough Council is responsible for ensuring that only 'fit and proper' people hold a licence to drive hackney carriages and private hire vehicles.

If you want to complain about a taxi driver you may call the Council's Licensing Team on (01429) 523354, send an e-mail to licensing@hartlepool.gov.uk , or write to us at Hartlepool Borough Council, Licensing Team, Bryan Hanson House, Hanson Square, Hartlepool, TS24 7BT.

We aim to respond to all complaints within 2 days but to allow us to investigate matters thoroughly we may need to know things such as: -

• Drivers Name (Every licensed driver must carry an identity 'badge')
• Vehicle Registration Number
• Vehicle Plate Number (Every licensed vehicle must display a 'plate' on both the front and back which gives the vehicles unique licence number - these will begin with either a 'P' or an 'H'
• Vehicle description
• The time of the incident
• The location of the incident
• Details of any witnesses

In some cases an officer from the Council may wish to take a statement from you but this should not put you off making a complaint or leaving a comment.

If you have had a positive experience with a taxi driver we would also like to hear from you. The majority of licensed drivers work hard to provide a good service and in some cases, drivers show outstanding commitment and quality of service.