Hartlepool Borough Council


NEPO Portal Guidance Documents

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Please refer to the Help and Guidance Page on the NEPO Portal to view rolling system demonstrations on;

How to register for fee as a new supplier on the NEPO Portal

How to search for opportunities and express an interest in contracts.

How to respond to an opportunity.

Top Tender Tips

  1. Read and comply with the Invitation to Tender (ITT)/Request for Quotation (RFQ) This seems obvious, but some submissions that the Council receives are either non-compliant, or they do not fulfil the requirements contained in the specification.
  2. Answer the Question Again, this seems obvious, but if the question asks you to describe how you will deliver the service, clearly state the actions you will take in order to deliver the service. Take care to answer the question posed, rather than general information and ensure that you provide all of the information requested.
  3. Allow Sufficient Time Give yourself plenty of time to complete the bid. Set aside time to review your submission before the deadline, in order to ensure that you have responded to the specification fully, included all relevant supporting documentation and that your bid is compliant with the Invitation to Tender (ITT) or Request for Quotation (RfQ). Ensure that you allow sufficient time to submit your bid in accordance with the instructions; late submissions will not be accepted.
  4. Be Prepared Consider compiling a suite of up to date documents and policies in preparation for responding to requests for quotations or tenders, this will streamline the process when an opportunity does arise. Local Authorities have similar requirements for supporting documentation, such as current Health & Safety Policies, insurance certificates and financial information.
  5. Filing System Keep a good filing system, so everything is on hand when you need it, this will make the process much easier.
  6. Present an Organised Response A well presented submission will be easier to evaluate. Ensure that your submission is clearly numbered and referenced, and set out in the same order as the ITT or RFQ.
  7. Ask for help Get others within your organisation, or from supporting organisations to read through the documents and provide you with a different perspective.
  8. Learn from Feedback If you are unsuccessful ask for feedback, make a note of it and use it to strengthen any areas for improvement when putting together the next bid.
  9. Procurement Process Training There are opportunities for suppliers to attend workshops and training events to learn about public sector procurement processes and how to win business. Take full advantage of events in your area.


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