Your Town, Your Say
About Consultation and Research
We collect information in a range of ways, e.g. interview surveys, postal surveys, telephone surveys, discussion groups and mystery shopping.
The people we consult vary from the general population of Hartlepool to different age groups, residents of particular areas, service users, interest groups, Council staff and partner organisations.
We also run the Council's citizen's panel - Viewpoint.
The information collected helps to inform the Council when it is thinking about things like changing services, checking on how well services are performing and deciding what should be the Council's priorities in the future.
As well as carrying out and commissioning research, we help and advise other departments in carrying out consultation work.
Telephone number: (01429) 523041
Address: Lisa Anderson, Civic Centre, Hartlepool, Victoria Road, TS26 8AY
Best Value Performance Indicators
This will take you to some information about the Best Value Performance Indicator surveys. From here you will also be able to access past BVPI information.
From here you can look at the Council's Consultation Strategy and the current Corporate Consultation Plan.
This will take you to some information about Viewpoint - the Council's citizens panel. From here you will also be able to access past Viewpoint results & reports.
Telephone: 01429 266522