From 1st April 2013 Council Tax Benefit will be abolished and replaced by Local Council Tax Support (LCTS)
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Pay for it
WHICH SERVICES CAN I PAY FOR?
You can pay your council tax, business rates, invoice and car parking fines online using your debit or credit card.
You can also pay miscellaneous payments such as Fixed Penalty Charges and Licences.
All transactions are secure and via our Capita e-payments system
PLEASE NOTE: A 1.8% surcharge will be made when paying by credit card. There is no charge when paying by debit card. (Car Parking Fines are excluded from this charge)
CONTACT US
Please contact us if you have a query or experience any problems. Our opening hours are:
Monday to Thursday: 8:30am till 5:00pm
Friday: 8:30am till 4:30pm
To speak to a Customer Service Assistant please call (01429) 523334
email: customer.service@hartlepool.gov.uk
You can also use our automated Payments service, available 24hours a day including bank holidays, for council tax, non-domestic rates and housing benefit overpayments - (0300) 123 0703
PAY ONLINE NOW
VIEW OR PAY YOUR PARKING TICKET
WHICH CARDS CAN I USE?
- Visa debit
- Visa credit
- Mastercard
- Switch / Maestro
- Delta
PROCESSING YOUR PAYMENTS
How will I know if my payment has been successful?
When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are validated. If your payment is successful, a receipt will be displayed which contains a transaction reference number. Please make a note of this number in case you need to contact us about your payment.
If an error occurs, your payment will not be processed, and a message explaining why it has failed will be displayed.
Once your payment has been completed, we will process it within two working days.
IS IT SAFE?
YES. Your transaction will take place within a
secure payment system, means the transaction is encrypted between your
machine and the authority's server.
This uses Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and card details are protected using 128 bit encryption, when transmitted over the Internet. In order for a transaction to take place securely your browser must support 128 bit encryption.
