Hartlepool Borough Council

Pay for it

WHICH SERVICES CAN I PAY FOR?

You can pay your council tax, business rates, invoice and car parking fines online using your debit or credit card.

You can also pay miscellaneous payments such as Fixed Penalty Charges and Licences.

All transactions are secure and via our Capita e-payments system

PLEASE NOTE: A 1.8% surcharge will be made when paying by credit card.  There is no charge when paying by debit card. (Car Parking Fines are excluded from this charge)

Pay for it

CONTACT US

Please contact us if you have a query or experience any problems. Our opening hours are:

Monday to Thursday: 8:30am till 5:00pm
Friday:  8:30am till 4:30pm

To speak to a Customer Service Assistant please call (01429) 523334

email: customer.service@hartlepool.gov.uk

You can also use our automated Payments service, available 24hours a day including bank holidays, for council tax, non-domestic rates and housing benefit overpayments - (0300) 123 0703

PAY ONLINE NOW

Your council tax, business rates, invoice and miscellaneous payments.

VIEW OR PAY YOUR PARKING TICKET

It is now possible to View, Challenge or Pay your Parking Ticket (PCN) online

WHICH CARDS CAN I USE?

We accept :
  • Visa debit
  • Visa credit
  • Mastercard
  • Switch / Maestro
  • Delta

PROCESSING YOUR PAYMENTS

How will I know if my payment has been successful?

When you have finished entering your card details, and confirm you want to continue with the payment, there will be a short delay while your card details are validated. If your payment is successful, a receipt will be displayed which contains a transaction reference number. Please make a note of this number in case you need to contact us about your payment.

If an error occurs, your payment will not be processed, and a message explaining why it has failed will be displayed.

Once your payment has been completed, we will process it within two working days. 


IS IT SAFE?

YES. Your transaction will take place within a secure payment system, means the transaction is encrypted between your machine and the authority's server.

This uses Secure Socket Layer (SSL) technology, a standard supported by major internet browsers. All of your personal and card details are protected using 128 bit encryption, when transmitted over the Internet. In order for a transaction to take place securely your browser must support 128 bit encryption.