Hartlepool Borough Council

Report it

Report issues to the Council

You can now report issues online 24hrs a day 7 days a week follow the links on this page to access our online services. 

Abuse of a Child or Vulnerable Adult

If you are concerned about a child or vulnerable adult please call the duty team on 01429 284284 or out of hours call 0870 240 2994.


Alternatively you can contact one of our Customer representatives during office hours.

Monday to Thursday 8:30am till 5:00pm

Friday  8:30am till 4:30pm

Not open during bank holidays.

To speak to a customer service assistant please call 01429 523333 or you can email us using: customer.service@hartlepool.gov.uk


Abandoned Cars

Has someone abandoned a car in your street or is there an abandoned car causing an eyesore, report it now!

Benefit Fraud

If you believe someone is claiming benefits they are not entitled to we can investigate (Any reports are kept confidential)

Drug Related Litter

We will remove drug related litter as soon as we can - use this form to inform us where it has been placed.


Report problems with people dumping rubbish.


We will remove graffiti from council property, public conveniences and, in some cases, private land.

Lost or Found Dog

If you have found or wish to report a missing dog please fill in this form.

Missed Bin Collection

Report a missed bin collection or other issues with the bin / recycling service.

Planning Breaches

Is there building work taking place that you would like to check has planning permission.

Streetlight Problems

Report a faulty streetlight or save energy by reporting a light that remains on during the day.

More on line Services

Not found what your looking for - view more on line services or request that a service is added.

Not found what you are looking for?

There are more online forms available to view them go to our online forms page.

Alternatively you can email or phone our Contact Centre

email: customer.service@hartlepool.gov.uk

Phone: 01429 523333