Complaints, Comments and Compliments

Hartlepool Borough Council aims to provide high quality services that meet the needs of local people. We want to make our services as efficient and effective as possible. To do this we need to know whether we're getting it right and how we can improve services for you.

• If you are not satisfied with a service, tell us why not and what we can do to improve things.
• If we are doing things really well, we'd like to hear about that too.
• And we'd be interested to hear any suggestions you have for making Hartlepool Borough Council services even better.

We promise to listen carefully to what you have to say and respond promptly to your comments and complaints. Any information you provide will be treated confidentially. We aim to deal with any complaints impartially, objectively and professionally. Making a complaint will not affect the treatment or services that you or your family receive.

We will make every effort to resolve a complaint to the customer's satisfaction but if we are not able to do this, the customer can ask the Local Government Ombudsman to investigate their case.

If you wish to submit a complaint, comment or compliment to the Council you can do this via the on-line form below, or by calling the Council, on 01429 266522.

Social Care Complaints

Social Care Complaints are treated differently than Corporate Complaints, due to the sensitivity and often complex nature of the services involved.  If you wish to make a complaint about our social care services please click on the appropriate link below: -

Childrens Social Care

Adults Socal Care

Complaints about a School

Each school must have a procedure in place to deal with complaints.  Complaints procedures may vary from school to school but these should be made available upon request.  The Local Authority has no power to investigate a complaint about the internal management of a school.  Further information on school complaints can be obtained from the Department for Education at www.education.gov.uk

External Links
Hartlepool Borough Council is not responsible for the content of any external websites and does not endorse any product or organisation contained therein