Services for people who are deaf or hard of hearing

If you are deaf or hard of hearing, there are services in Hartlepool to support you and your family. We can demonstrate equipment designed to help with everyday tasks, such as hearing your television, telephone, smoke alarm, or doorbell.

Eligibility for services

Specialist services are available for people of all ages who are deaf or hard of hearing and have been assessed as eligible. See below for further information on services that you may want to contact.

Local support services

Cleveland Fire Brigade – free home fire safety visit

Cleveland Fire Brigade offers free home visits to check for fire hazards and fit smoke alarms, including specialist alarms for people who are hard of hearing.

To book a home fire safety visit, contact Cleveland Fire Brigade by:

Action for Deafness

Action Deafness is a charity managed by passionate specialists, which has been awarded the contract by Hartlepool Borough Council to work in the town. The new service provides information, advice and guidance, as well as BSL translation and telephone support to help with letters and phone calls.

  • address: Café One77, 177 York Road, Hartlepool, TS26 9EQ
  • phone: 07398212571
  • text/SMS service: 07496765014
  • email: hartlepool@actiondeafness.org.uk
  • call us in BSL with AD 360 on our website: www.actiondeafness.org.uk

For more information, please visit Hartlepool Now - Action for Deafness

Hearing health

If you're experiencing hearing difficulties, speak to your GP. They may refer you to an audiologist for further assessment and support.

Contact us

The Support Hub is your gateway to information, advice and care. If you or someone you know is struggling, we’re here to help. 

If you're concerned about abuse, neglect, or need help with hospital discharge, contact the Integrated Single Point of Access (iSPA)

Get in touch via the details below.