Social workers and social care officers
Social workers and social care officers support people who are going through a crisis or facing difficulties in their lives. They help organise care and support for:
- older people (aged 65 or over)
- people with learning disabilities
- people with physical disabilities
- people with hearing or sight difficulties
- people with mental health needs
- young people and adults who care for a relative or friend
What’s the difference?
- Social workers have a professional qualification called the Diploma in Social Work
- Social care officers do not have this qualification but often have many years of experience
Social care officers provide the same service as social workers. They are supervised by a qualified social worker or team manager. Both roles receive regular training.
How to get support
Before you can receive support, you must have an assessment. This starts with a referral.
Most referrals come through the early intervention team, but other services—like the occupational therapy team—can also request an assessment.
Team managers allocate referrals based on the type of support needed and the availability of staff.
Once a social worker or social care officer is assigned, they will:
- meet with you to understand your needs
- speak to other professionals (with your permission), such as doctors or nurses
- help you complete a self-directed assessment questionnaire (SDAQ)
- work with you to create a support plan
Your support plan will explain what help you will receive. For example, you might agree to:
- get daily visits from a home carer, or
- receive a personal budget to arrange your own care
Once your plan is agreed, your social worker or social care officer will help put everything in place. They will also review your plan regularly to make sure it still meets your needs.