Appeals
If you disagree with a decision about your Council Tax Support, you have the right to ask for a review.
Step 1: Ask for an explanation
You can request an explanation of how we calculated your Council Tax Support.
Step 2: Ask us to look at the decision again
If you still think the decision is wrong, you can ask us to reconsider it. We will:
- review the decision
- confirm if it is correct or
- tell you about any changes we’ve made
You must make this request within one calendar month from the date of our decision.
Step 3: Appeal to the Valuation Tribunal
If you still disagree after our review, you can appeal to the Valuation Tribunal.
All requests for reconsideration or appeal must be made in writing and signed.
Please write to:
Hartlepool Borough Council
Benefits Section
Civic Centre
Victoria Road
Hartlepool
TS24 8AY