We are committed to providing high-quality adult social care services. Your feedback helps us improve what we do. Whether you want to make a complaint, share a concern or give a compliment, we want to hear from you.
How to submit feedback
You can submit a complaint, comment or compliment online:
Fill in our online complaints form
Submit a compliment or comment
Complaints about adult social care
If you are unhappy with a service we provide or have arranged for you, such as home care or residential care, you can make a complaint directly to us.
If you arrange and pay for your own care:
- you should first raise your complaint with the care provider.
- If you are not satisfied with their response, you can contact the Local Government and Social Care Ombudsman (LGSCO).
More information
The following pages should give enough information to help you send a compliment or make a complaint:
- Comments and compliments
- Concerns and complaints
- How to complain about a care home or care in your home
Annual complaints, comments and representations report
You can also download our full complaints procedure for more detailed information.