Council plan 2030

Performance indicators

To assess our progress and service performance we have four types of performance indicators:

• Council Plan Key Performance Indicators – these are our headline indicators which are chosen to provide Elected Members, Senior Leaders and our residents with a clear picture of our progress towards achieving our Council Plan vision. 
• Strategic Framework Key Performance Indicators - these are indicators which provide a clear picture of our progress towards achieving the corporate-level strategies within our Strategic Framework including our Health and Wellbeing Strategy or Transformation Plan.
• Departmental Key Performance Indicators - these are indicators which provide a clear picture of our progress on our departmental priorities and help demonstrate how well our services are performing.
• Organisational Health Performance Indicators – these are indicators which are chosen to provide Elected Members and Senior Leaders with a clear picture of how the organisation is functioning. For example, employee sickness, complaints and customer contacts.

Actions

In some areas we have agreed action plans which set out what we will deliver, by when and who will be responsible for delivering it. These often relate to specific projects or programmes of activity. 

Risks

It is important that we identify and manage risk in our activities. We have a Risk Management Framework which outlines our approach to risk management. Risks are identified throughout the Council and are regularly reviewed by Managers. Each Department collates its own risk register and the most significant risks are included on our Strategic Risk Register which is overseen by the Executive Leadership Team.

In addition to assessing our performance ourselves we are also subject to a range of external inspection frameworks and audits such as Ofsted and the Care Quality Commission.