Contact us by British Sign Language

Hartlepool Borough Council is committed to making our services accessible to everyone. If you use British Sign Language (BSL), you can contact us using SignVideo, a free online interpreting service that connects you to a qualified BSL interpreter.

The interpreter will relay your conversation in real time between you and a member of our team.

Use SignVideo to contact us:

General enquiries:

Call button to connect to a BSL interpreter

Adult and Children Social Services support:

Call button to connect to a BSL interpreter
 

How to use SignVideo

There are two ways to use SignVideo:

  • SignVideo App
    Download the app. Open the app and scroll through the SignDirectory to find “Hartlepool Borough Council.” Tap to connect with an interpreter.

  • SignVideo Web
    Click the button on this page (above) to start a video call. A BSL interpreter will appear on your screen and connect you to our team.

What you need

To use SignVideo, you’ll need:

  1. A device with the SignVideo app or access to SignVideo Web (Windows PC, Mac, iOS, Android)

  2. A webcam (built-in or plug-in)

  3. A good internet connection (minimum 2mbps upload/download)

Need Help or Support?

If you have any issues using SignVideo: