- Overview
-
Hartlepool Borough Council aims to provide high quality services that meet the needs of local people. We want to make our services as efficient and effective as possible. We appreciate that there are areas where we could do things better and that we do not always get things right.
We have a suite of policies covering corporate, adult social care, children’s social care and public health so that those customers who are unhappy with our services or who have suggestions about how they could be improved can share their views with us. We will always aim to resolve complaints at the first point of contact but there are some that will need to be dealt with through the formal complaints process. On occasion customers will remain unhappy when we have concluded the formal complaints process and they then have the opportunity to approach the Local Government Ombudsman to request that they investigate their complaint.
- Download
