- Privacy notice name
- Anti-Social Behaviour Unit
- Introduction
-
Hartlepool Borough Council will collect your personal information to assist in the investigation and consideration of anti-social behaviour and hate complaints and breaches of the Council’s Tenancy Agreement.
- What personal information we collect
-
We will collect, store and use the following categories of personal information about you:
- Your name
- Date of Birth
- Details of your family and household members
- Contact details such as address, telephone numbers and e-mail addresses
- Details of your complaint
- Details of your behaviour
- Details of your property ownership
- Details of your involvement with any statutory services
- Personal and professional opinions
- Collection of sensitive personal information
-
We will collect information categorised as sensitive in order to carry out our legal obligations and in line with our data protection policy. This may include information such as:
- language
- race, ethnicity, nationality
- religion, faith or belief
- transgender identity
- sexual orientation
- disability
- alternative subculture
- health
- criminal behaviour
- How your personal information is collected
-
We collect personal information by letter, email, telephone, online and through face to face contact with yourself, or on occasion an agreed representative of you, appointed by yourself.
- How we use your personal information
-
Most commonly, we will use your personal information in the following circumstances:
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
- processing is necessary in order to protect the vital interests of the data subject or of another natural person
- processing is necessary for compliance with a legal obligation to which the controller is subject
- the data subject has given consent to the processing of his or her personal data for one or more specific purposes
- Situations in which we will use your personal data
-
Reason for processing Basis We will use your personal data in:
- Assessing issues raised as part of a complaint.
- Investigating the issues you and other persons may raise.
- Providing a response to complaints.
- Providing responses to Statutory Partners and Ombudsman who may undertake independent investigations.
- Making referrals to diversion, mediation, restorative justice, support, and treatment services
Consent:
Public Interest
Public Task
Legitimate interest
Vital interest
Legal:
Crime and Disorder Act 1998
Children’s Act 1989 and 2004
Domestic Violence and Victims Act 2004
- If you don't want to provide personal information
-
Unfortunately if you do not provide the information as described above we may be unable to investigate your complaint.
- Data sharing
-
It may be necessary to share your information with other third partied organisations in order to undertake investigations into anti-social behaviour and hate complaints and breaches of the Council’s Tenancy Agreement. These may include:
- Other Council Departments
- Statutory Agencies
- Voluntary and Third Sector Organisations
- Contractors and partners who undertake works on behalf of the Council
- The Local Government and Social Care Ombudsman
- The Housing Ombudsman
- Sharing with third parties
-
The following third party organisations may process information about you:
- Statutory Agencies
- Voluntary and Third Sector Organisations
- Contractors and partners who undertake works on behalf of the Council
- The Local Government and Social Care Ombudsman
- The Housing Ombudsman
