Community Resolution Service - Privacy notices by service area

Privacy notice name
Community Resolution Service
Privacy notice download
Introduction

The following information provides details on how we may collect, use and where appropriate share personal information in relation to planning in accordance with the General Data Protection Regulations (GDPR).

It should be read in conjunction with the Council’s privacy notice document.

Hartlepool Borough Council will collect your personal information to carry out Mediation and Restorative Justice conferencing and interventions. 

What personal information we collect

We will collect, store and use the following categories of personal information about you:

  • Your name
  • Date of Birth
  • Details of your family and household members
  • Contact details such as address, telephone numbers and e-mail addresses
  • Details of problems you have experienced
  • Details of your property ownership  
  • Details of your involvement with any statutory services
  • Personal and professional opinions  
Collection of sensitive personal information

We do not collect information categorised as sensitive. 

How your personal information is collected

We collect personal information by letter, email, telephone, online and through face to face contact with yourself, or on occasion an agreed representative of you, appointed by yourself. 

How we use your personal information

Most commonly, we will use your personal information in the following circumstances:

  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
  • processing is necessary for compliance with a legal obligation to which the controller is subject
  • the data subject has given consent to the processing of his or her personal data for one or more specific purposes
Situations in which we will use your personal data

We will use your personal data in: 

Reason for processing Legal basis
Conducting mediation and restorative justice work and conferences. 

Consent

Public Interest

Legal: 

Crime and Disorder Act 1998

Children’s Act 1989 and 2004

Domestic Violence and Victims Act 2004 

 

If you don't want to provide personal information

Unfortunately if you do not provide the information as described above we will be unable to carry out mediation or restorative justice work.  

Sharing with third parties

It may be necessary to share your information with other third partied organisations in order to undertake investigations into anti-social behaviour and hate complaints and breaches of the Council’s Tenancy Agreement. These may include:

  • Other Council Departments
  • Statutory Agencies  
  • The Local Government and Social Care Ombudsman
  • The Housing Ombudsman 
Which third parties process my personal information? 

The following third party organisations may process information about you:

  • Statutory Agencies
  • The Local Government and Social Care Ombudsman
  • The Housing Ombudsman 
Data retention

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Details of retention periods for different aspects of your personal information are available in our retention schedules

Rights of access, correction and erasure

Under certain circumstances, by law you have the right to:

  • have inaccurate or incomplete date we hold on you corrected
  • request the erasure of personal data we hold
  • object to processing
  • request the restriction of processing of your personal data
  • request the transfer of your personal data
  • request access to your personal information

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact the Data Protection Officer in writing.

For further information on your rights please visit our GDPR web page