Policies and Procedures - Making Experiences Count: Complaints Procedure for Hartlepool Adult Social Care
Record details
| Description | This document details the way in which representations made about Hartlepool Borough Council Adult Social Care Services will be addressed under the Local Authority Social Services and National Health Services Complaints Regulations 2009 and in a manner that upholds the principles of good complaint handling as set out by the Local Government Ombudsment. |
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