Coronavirus

Important announcements about Council services, events and meetings

Wednesday 25 March update

The Council is opening parks to pedestrians for the purpose of exercising during the coronavirus outbreak.

However people are being urged to act responsibly in all open public spaces including parks, beaches and country parks by observing the rules on public gatherings and social distancing.

Play areas around the town, including those within parks, will continue to be closed until further notice.

Also today, the Council has suspended charges in all its pay and display public car parks until further notice.

Tuesday 24 March update

Due to the current Coronavirus situation, the Household Waste Recycling Centre in Burn Road is closed until further notice. 

Monday 23 March update

The closure of all parks and play areas in Hartlepool has been announced to try to limit the spread of coronavirus and to support social distancing measures.

Residents are also being asked to refrain from using all beaches until further notice.

Hartlepool Borough Council has taken the decision after considering the latest information around the outbreak.

It comes after a number of areas across Hartlepool – in particular Seaton Carew – were busy on both Saturday and Sunday.

Park gates have been locked but where there is open access to play areas residents are being asked to stay away with immediate effect and – where possible – stay at home.

The decision is in line with a number of other Councils across the region.

Chief Executive Gill Alexander said: “This is not a decision we have taken lightly but it is vitally important we try to limit non-essential contact with others – including outdoors –and these measures will remain in force until further notice.

“We would appeal to all residents to respect these measures which aim to protect people by limiting the potential for virus spread.”

Thursday 19 March update 

In the interests of avoiding non-essential social contact, members of the public are asked to please note the following changes to the operation of the Civic Centre Reception until further notice:

From Monday 23 March, the Civic Centre Reception (including the Cash Office) will be operating the following reduced times:

 

Current

 

From 23 March onwards

 

Monday   8.30am to 5pm

 

Monday   9am to 4.30pm

 

Tuesday   8.30am to 5pm

 

Tuesday   9am to 4.30pm

 

Wednesday   8.30am to 5pm

 

Wednesday   9am to 4.30pm

 

Thursday   8.30am to 5pm

 

Thursday   9am to 4.30pm

 

Friday   8.30am to 4.30pm

 

Friday   9am to 4pm

Members of the public are also advised that the Civic Centre Reception will only be in operation to deal with critical enquiries (such as welfare services and homelessness, for example).

If their enquiry is not critical, people are asked to please avoid coming into the Civic Centre Reception and to please use alternative means of contact – e.g. online at online.hartlepool.gov.uk or by telephone (main number 01429 266522).

 

Wednesday 18th March update

In light of the Coronavirus outbreak, Hartlepool Borough Council has today announced a number of additional building closures.

The closures – which will be in place until further notice – will also enable staff from these buildings to be redeployed to critical services.

Public toilets in the town have also been closed in the interest of public safety.

The additional closures are as follows:

Building

Decision

Rationale

One Stop Shop (downstairs at Windsor Buildings)  

To be closed from Wednesday 18th March to young people / public

Redeployment of workers to critical services

Youth Services

(Throston Youth Service and Rossmere Youth Centre)

To be closed from close of play on Wednesday 18th March

Redeployment of workers to critical services

Children’s Centres

All groups cancelled and open access stopped with immediate effect.

 

Appointments can be booked to see children’s centre staff by telephone or through the Hartlepool Children’s Centres Facebook page.  

The closure to open access ensures we are promoting social distancing.

Appointments will allow parents to have access to health visitors and community nursery nurses which is a critical service

Centre for Excellence in Creative Arts

Aim to close by the end of the week (Friday 20th March.

Redeployment of workers to critical services

Hartlepool Borough Council will continue to monitor and act on the latest Government advice and will re-open these venues as soon as we can. In the meantime, we apologise for any inconvenience this may cause.

We are reviewing day services for vulnerable adults and will communicate any updates in due course.

We are also reviewing ways in which we can support vulnerable adults and those who are socially isolated in their own homes, again this information will be communicated as soon as possible.

The Civic Centre Contact Centre, Community Hub Central and Community Hub South remain open in order for them to deliver essential services to the public safely. However, residents must follow the social distancing procedures in place at these venues and anyone with symptoms must not attend. Some services will need to operate on an appointment basis and details of these will be shared publically ASAP.

Gill Alexander, Chief Executive of Hartlepool Borough Council, said: “Following Government guidance on managing the coronavirus outbreak, we have unfortunately had to take the decision to close a number of our buildings to the public.

“Essential front-line services are continuing and staff are working exceptionally hard to ensure that they do.

“Closing buildings also allows us to redeploy workers to these critical services.

“I’d like to thank all of our residents across Hartlepool for bearing with us during these unprecedented times.”

Further information can be found at www.hartlepool.gov.uk/coronavirus

Tuesday 17th March update

Following a Government announcement about new measures being put in place to manage the Coronavirus outbreak, we've taken the decision to close a number of our venues offering non-essential services.

These facilities include:

  • Mill House Leisure Centre
  • Brierton Sports Centre
  • Headland Sports Centre
  • Summerhill Visitor Centre
  • Hartlepool Town Hall Theatre
  • Hartlepool Art Gallery
  • Hartlepool Borough Hall
  • Carlton Adventure

We will continue to closely monitor and act on the latest Government advice and will re-open these venues as soon as we can. In the meantime, we apologise for any inconvenience this may cause.

For some customers who have paid for services in advance, arrangements will be made to provide refunds or credit notes. For sport events and activities, fees paid will be credited to future, rescheduled events and activities. For gym membership and learn to swim customers, direct debit payments will be suspended for the period that services are unavailable.

Alternative arrangements are being looked at for the Civic Centre Contact Centre, Community Hub Central, Community Hub South and the Centre for Independent Living in order for them to deliver essential services to the public safely.

Events and meetings:

Following the updated Government guidance that everyone should avoid gatherings and crowded places, we have taken the decision to cancel all Council events up to the end of June. This includes the weekly outdoor market held on a Thursday.

We have also taken the decision to postpone all Council meetings pending national guidance.

Gill Alexander, Chief Executive of Hartlepool Borough Council, said: “I fully understand many people across Hartlepool will be feeling worried about Coronavirus.

“I want to take this opportunity to reassure everyone that Hartlepool Borough Council and our partners are doing everything we can to support residents across the Borough to be safe.

“We are working with our partners on the Hartlepool Health and Wellbeing Board to limit the spread of the virus and continue to monitor developments and follow national and regional advice.

“At present, most council services are continuing to run as normal. However, it is inevitable we will have to focus our resources where they are needed most.

“We are currently considering ways the Council can direct and coordinate resources to provide community based support to vulnerable adults, particularly those who are having to self-isolate.

“In addition, we are awaiting guidance and funding from Government in relation to deploying hardship funds to businesses and residents who may be effected adversely.”