Consumer advice

If you need help with a problem involving goods or services, Citizens Advice provides free, clear and impartial consumer advice on our behalf.

They can help with a wide range of issues, including:

  • faulty goods
  • poor service
  • unfair contracts
  • scams

How to get advice

You can:

What happens next

Citizens Advice shares details of all cases involving Hartlepool consumers and businesses with us. This helps our team decide if a criminal investigation is needed, in addition to the civil advice already provided.

If we decide to investigate, a member of our team may contact you using the details you gave to Citizens Advice.

Trading standards

Can’t find the information you need or want to get in touch? Please use our online contact form