If you need help with a problem involving goods or services, Citizens Advice provides free, clear and impartial consumer advice on our behalf.
They can help with a wide range of issues, including:
- faulty goods
- poor service
- unfair contracts
- scams
How to get advice
You can:
- call the Citizens Advice Consumer Helpline on 0808 223 1133
- visit the Citizens Advice Consumer website
What happens next
Citizens Advice shares details of all cases involving Hartlepool consumers and businesses with us. This helps our team decide if a criminal investigation is needed, in addition to the civil advice already provided.
If we decide to investigate, a member of our team may contact you using the details you gave to Citizens Advice.