The Quality Standards Framework (QSF) was developed in partnership with providers in 2017 and revised in 2019 and 2023 and 2024. It forms part of the contract for the provision of care home services within the Borough of Hartlepool.
The Framework links to the Adult Social Care Commissioning Strategy 2023 to 2026 and the Adult Social Care Vision -
"We all want to live in a place we call home with the people and things that we love, in communities where we look out for one another, doing things that matter to us."
with the following priorities:
- I want information and advice to help me support myself
- I want to be part of my community and not feel lonely
- I want to be as independent as possible and choose how i'm supported
- If I need them, I want access to good quality services with skilled staff
All care homes under contract with the Council to provide residential care and care homes with nursing within the Borough will be assessed on an annual basis using the HBC Quality Standards Framework.
View QSF Care Home Reports 2025/26
View Care Home Rates for 2026/27