Contact Us

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Did you know you can manage many Council services online through your personal account? By creating an account, you can:

access your information anytime, anywhere
pay bills and manage payments quickly and securely
view and download your Council Tax bill and manage your Council Tax account online
track service requests in real time
enjoy a faster, more personalised experience

Getting started is simple, create your online account today:

For quick access, you can save the link to your HBC online account page as a shortcut on your desktop or mobile home screen: iPhone | Android | Windows PC | Creating a shortcut - PDF guide

If you can’t find what you’re looking for on our website, you can get in touch in the following ways:

If this is not suitable for your enquiry, please use our details below:

General Enquiries: 01429266522

Adult Social Care: 01429272905

Children's Social Care: 01429284284

Hartlepool Borough Council
Civic Centre
Victoria Road
Hartlepool
TS24 8AY

Compliments

We love hearing positive feedback about our services. If you’d like to leave a compliment, please complete our online compliments form.

Complaints

We always aim to provide excellent service. If you're not satisfied, you can make a complaint by completing our online complaints form.