8. Concerns and disagreements
8.1 Where concerns or disagreement occur about referrals, service provision or the conduct and behaviour of staff from another service, the individual staff member should discuss these in the first instance with their own line manager within 48 hours. The manager will then determine an appropriate course of action, either via escalation to the Heads of Service for Housing/Children’s Services/Commissioning or resolving directly with the parties involved, within 24 hours. Any disagreement must not delay the provision of accommodation for the young person.