Contact Us

Manage services online with your personal account

Did you know you can manage many Council services online through your personal account? By creating an account, you can:

• access your information anytime, anywhere
• pay bills and manage payments quickly and securely
• view and download your Council Tax bill and manage your Council Tax account online
• track service requests in real time
• enjoy a faster, more personalised experience

Getting started is simple, create your online account today:

Create account

For quick access, you can save the link to your HBC online account page as a shortcut on your desktop or mobile home screen: iPhone | Android | Windows PC | Creating a shortcut - PDF guide

If you can’t find what you’re looking for on our website, you can get in touch in the following ways:

Online

Contact us

If this is not suitable for your enquiry, please use our details below:

Telephone:

General Enquiries: 01429 266522

Adult Social Care: 01429 272905

Children's Social Care: 01429 284284

Contact Us Using British Sign Language (BSL)

If you use British Sign Language (BSL), you can contact Hartlepool Borough Council through SignVideo, a free online interpreting service. A qualified BSL interpreter will help you communicate with our team in real time.

Start a SignVideo call now:

For general enquiries:

For more details on how the service works, what you need, and how to get support, visit our SignVideo information page.

Opening hours:

Visiting us:

Feedback

Compliments

We love hearing positive feedback about our services. If you’d like to leave a compliment, please complete our online compliments form.

Complaints

We always aim to provide excellent service. If you're not satisfied, you can make a complaint by completing our online complaints form.

You can find out more information on our complaints, comments and compliments page