Hardship advice and support for residents

Housing support in Hartlepool

We offer a wide range of housing services, including:

Visit the Housing page to find out more.

Urgent housing help

if you are at risk of homelessness, call 01429 266522 and ask for the Housing Advice Team.
for housing repair issues call 01429 523705.
for tips on reducing condensation, damp and mould, read our Damp and Condensation Leaflet.

Support from your housing provider

If your landlord is a registered provider (such as Thirteen, Accent, Karbon, Believe, or Home Group), speak to your Housing or Tenancy Support Adviser. They can help with rent issues and offer advice if you're struggling financially.

Help with rent and Council Tax

You may be able to get help with rent through Universal Credit or Housing Benefit, depending on your circumstances.
- Find out about housing costs and Universal Credit
- Apply for Housing Benefit or Council Tax Support
Local organisations such as Advice @ Hart, Age UK Teesside, Citizens Advice, and West View Advice and Resource Centre can also help you understand your options.

Discretionary Housing Payments

If you receive Housing Benefit or the housing element of Universal Credit and need extra help with rent or housing costs, you may be eligible for a Discretionary Housing Payment.

Apply for a Discretionary Housing Payment

Struggling with your mortgage?

If you're having trouble paying your mortgage:

Speak to your mortgage lender as soon as possible
Contact Citizens Advice or West View Advice for help with mortgage or other debts