Record keeping and sharing of information across the Council
Records of decisions made through this policy will be retained by the Corporate Complaints Officer. This will include:
- The name and address of each customer who is classified as unreasonable;
- Details of each information request classified as vexatious including the name and address of the requester;
- What restrictions have been put in place;
- When any restrictions were put in place, and the review date.
When a decision to restrict contact or access has been taken the details of those restrictions will be shared with staff across the authority as appropriate including via the Council’s Employee Protection Register.