Review
When any restrictions are put in place, a review date will be set. This will be for a maximum of 12 months and will be based on the circumstances of the case and the severity of the situation.
The status of a customer will be reviewed by the relevant Director with advice from the Director of Legal, Governance and HR (Monitoring Officer) on or before the review date. Where the Director feels the restrictions should continue, this will be considered by the Director of Legal, Governance and HR (Monitoring Officer) and Chief Executive who may grant the extension to the restriction to contact and may in certain cases require further action to be taken if necessary through statutory agencies – this will be tailored to the individual circumstances. Following the review the Director (or the Chief Executive as required) will contact the customer to inform them of the outcome of the review and where an extension of restrictions has been agreed we will explain our reason and give another date for review.
A summary of the process is set out in appendix 1.