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Customer feedback and complaints
Managing unreasonable customer behaviour policy
Managing unreasonable customer behaviour policy
In this section
Introduction
Purpose
What is unreasonable and unreasonably persistent customer behaviour?
What is a vexatious request?
Equality and Diversity
How will we deal with unreasonable customer behaviour or vexatious requests?
Review
New complaints or requests for information
Referring to the Local Government Ombudsman and Information Commissioners Office
Legal Action
Record keeping and sharing of information across the Council
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Appendix 1 - Process Diagram
Appendix 1 - Process Diagram
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Record keeping and sharing of information across the Council
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