Road safety courses terms & conditions

Whats Driving Us – terms and conditions

Arrival and attendance

  • you must arrive on time. Late arrivals will not be allowed to join the course
  • if you are late, you may be able to reschedule through our call centre, subject to police time limits
  • no refund will be given for late arrivals unless the delay was due to circumstances beyond your control

 It is a criminal offence to misrepresent another driver by attending the course on their behalf.

Payment

  • you must pay the full course fee at least 21 days before your course date
  • if payment is not received, you will be removed from the course register

Police time limits

  • your course must be completed within the deadline set by the referring police force
  • if you miss this deadline, your case will be returned to the police and the course offer withdrawn

Refunds

  • a partial refund of £49 may be available. Full refunds are not offered

Identification

  • you must present original photographic ID (e.g. photocard driving licence or passport)
  • failure to provide valid ID will result in refusal of entry and non-completion

Course completion

To complete the course, you must:

  • attend in full
  • be present for the entire duration
  • participate willingly

Exceptional circumstances

  • if you cannot attend due to bereavement, illness, or injury, you must provide documentary evidence
  • an administration fee may apply (see table below)
  • if you do not provide evidence, your case will be marked as non-completion and only a £49 refund will be issued

Rescheduling

  • rescheduling is subject to availability and police deadlines
  • if rescheduling is not possible, a £49 refund will be issued and your case returned to the police

Course conduct

You must:

  • be in a fit state (not under the influence of alcohol, drugs, or extreme fatigue)
  • keep mobile phones and electronic devices switched off
  • behave respectfully. Abusive or disruptive behaviour will result in removal from the course and no refund

Course cancellation by the provider

  • if we are unable to deliver your course due to unforeseen circumstances, we will reschedule it at no extra cost

Special requirements

  • please notify us in advance if you have any medical conditions or special requirements

Driving

  • you will not be required to drive during the course

COVID-19 guidance (if applicable)

  • please follow any current public health guidance.
  • if possible, bring your own pen, refreshments, and face covering (unless exempt). These will be provided if needed.
  • you must follow any safety measures in place at the venue. These will be explained on arrival.

Contact us

Reason for change Action and fee
Rearranged with more than 7 days’ notice No fee
Rearranged with less than 7 days’ notice £45 additional fee
Sick/injured/medical appointment Sick note/appointment letter – No fee
No proof - £45 fee
Late arrival leading to entry refusal £45 fee (exception if major incident in area – discretion of manager
Translator (agency) absence No fee
Translator sick (client’s own) Sick note - No fee
No proof - £45 fee
No photographic ID £25 fee
Vehicle problem – theft/vandalism Proof supplied (police crime number/receipts) – No fee
No proof - £45 fee
Breakdown Proof – No fee
No proof - £45 fee
Bereavement of relative/ close friend Proof supplied (death certificate) – No fee
No proof - £45 fee
Non attendance No contact - £45 fee for rebooking course
Contact – discretion of manager – maximum £45 fee