Access to your Councillor
As a member of the public you are entitled to raise with your Councillor any complaint which you have about the services of Hartlepool Borough Council. Employees are expected to do this in their own time.
If your complaint concerns any aspect of your work with the Council, this should always be discussed with your line manager in the first instance (where this is not appropriate then another appropriate manager). If this does not lead to your concerns being adequately addressed you can then make use of the Council’s appropriate HR procedures.
You must not approach Councillors to raise any work related issues as this could lead to disciplinary action for not following Council procedures for managing such issues.
In circumstances where your concerns relate to a potential allegation of fraud, corruption, safeguarding or other serious concern these can be raised through the Council’s ‘Whistling Blowing’ policy and procedure.
You must:
- raise issues with your line manager in the first instance, wherever possible, to deal with problems at an early stage
- use the appropriate HBC HR procedures if the informal discussion does not lead to a satisfactory conclusion.
You must not:
- approach Councillors directly and raise any work related issues